What BEST describes the relationship between planning and risk?
A.Planning is a high level function, risk management is a tactical activity
B.Planning should always consider risks and how to mitigate them
C.Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
D.Risk management is the exclusive domain of dedicated risk managers
Answer: B
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
A.The IT change manager
B.The software development manager
C.The sponsor in the service consumer organization
D.The other members of the software development team
Answer: D
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
A.Valuable investments
B.Resilient operations
C.Fast development
D.Assured conformance
Answer: B
An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?
A.Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers
B.Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones
C.Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible
D.Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations
Answer: A
A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?
A.Scheduling interactions between customer and service provider
B.Changes in service provider and customer staff
C.Failing to explain service provider actions that impact the customer
D.Failing to deal with communication in a timely fashion
Answer: D
Which describes the value driven approach to service design?
A.The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
B.An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
C.A process improvement philosophy that prioritizes flow efficiency over resource efficiency
D.Designing just enough features to satisfy early customers, and providing feedback for future development
Answer: A
